Patient Resources

Everything below exists for one reason: to make it easier to actually take your medication the way it was prescribed. That sounds simple, but it's the single biggest lever in health outcomes — missed doses and abandoned refills, not the medications themselves, are one of the most common reasons chronic conditions don't improve. Arrow Pharmacy has been an independent, community-owned pharmacy in Hartford since 1989, and every resource on this page was built around a patient who walked in with a specific, practical problem: a refill they couldn't get to in person, a cost they couldn't absorb, a pill schedule too complicated to track, or a hospital discharge with no plan for what came next.

What you'll find here:

• Refill Your Prescription — request a refill online for pickup or free local delivery, with a same-day turnaround in most cases.
• Pharmacy FAQs — real answers to the questions we hear most at the counter: new prescriptions, transfers, insurance, walk-in vaccines, and more.
• Disease States Treated — how our pharmacists support patients managing oncology, hepatitis C, HIV, multiple sclerosis, and rheumatoid arthritis therapies.
• Patient Assistance Programs — help finding manufacturer coupons, discount programs, and community resources when a prescription's cost is the real obstacle.
• Medicine on Time — pre-sorted, time-labeled pill packs for anyone juggling multiple daily medications.
• Meds to Go — discharge prescriptions filled in advance through our partnership with Saint Francis Hospital and Medical Center, so you can leave with medication already in hand.

If your situation doesn't fit neatly into one of these — a specialty medication, a question about an interaction, or something you're not sure how to categorize — the fastest path is always the same: call (860) 522-9289 and describe what's going on. Our pharmacists triage these calls every day and will point you to the right resource, or just solve it on the spot. For hours and directions, see Contact Us.