Our Services

Arrow Pharmacy has filled prescriptions from the same address on Farmington Avenue in Hartford since 1989 — long enough that many of our patients have had the same pharmacist for years, not a rotating cast behind the counter. That continuity is the practical advantage of an independent pharmacy over a chain: one location, one patient record, and a pharmacist who already knows your medication history before you finish explaining why you're calling.

What's included with every visit

Beyond dispensing prescriptions, every patient has access to a set of services a corporate chain counter typically doesn't offer at all, or charges for separately:

• Free blood pressure checks. No appointment needed — ask at the counter during business hours.
• Medicare Part D plan guidance. Our pharmacists can help you compare plan options during open enrollment, and answer questions year-round if your coverage or medications change.
• Phone-in refill requests. Call in a refill without creating an online account, or use our [online refill form](/patient-resources/refill-your-prescription/) if you'd rather not wait on hold.
• Bilingual service. Our staff serves patients in both English and Spanish, at the counter and on the phone.

Our services

Five areas make up the core of what sets Arrow apart from a standard chain pharmacy counter:

• Specialty Care Services — prior authorization help, copay assistance guidance, and a dedicated contact for patients on complex, high-touch medication regimens.
• Immunizations & Vaccinations — CDC-recommended adult vaccines, administered by our pharmacists on a walk-in basis.
• Custom Compounding — medications prepared to a specific strength, flavor, or form when a commercial product doesn't fit.
• Next-Day Delivery — free next-day delivery across the greater Hartford area for every prescription we fill.
• Durable Medical Equipment — ostomy, incontinence, wound care, and mobility equipment in stock, with Medicare and Medicaid billing available for eligible items.

Full details on each service, including how it works and how to get started, are one click away below. If you manage a chronic or complex condition, our Disease States Treated page and Medicine-on-Time adherence packaging are also worth a look — many patients combine those with the services on this page rather than treating them separately.

New to Arrow Pharmacy?

Switching pharmacies is usually simpler than patients expect. Call us with the name, dosage, and current pharmacy for each prescription you want to move, and we handle the transfer request directly with your previous pharmacy — you don't need to contact them yourself, and there's no fee for the transfer. If you're on multiple medications, that's also a good time to ask whether Medicine-on-Time packaging or free delivery would simplify things going forward.

We also help with the everyday questions that don't fit neatly into a single service: which over-the-counter product actually treats what you have, whether two medications you're taking are safe together, or what a lab value on a discharge paperwork means. Those conversations happen at the counter, free, as part of being your pharmacy rather than a checkout line.

Not sure which service fits your situation, or whether something not listed here is possible? Call (860) 522-9289 and we'll point you in the right direction — a two-minute phone call usually answers it faster than guessing from a services list.