Physicians

How Arrow Pharmacy works alongside your practice to keep patients on their medications.

Arrow Pharmacy has worked directly with prescribers across Hartford since 1989, supporting patients who are managing complex or chronic conditions that require specialty therapies, tight adherence, and close follow-up. We're independently owned and operate from a single location, which means the pharmacist your office reaches on the phone is very likely the same pharmacist who filled the prescription — not a rotating call queue.

How we work with your office

• Medication access. We stock a wide range of prescription medications, including specialty drugs, with fast, reliable delivery so treatment isn't delayed waiting on a fill.
• Patient consultation. New patients receive an initial consultation covering their medication, dosage, potential side effects, and the importance of adherence to reach the intended outcome.
• Ongoing follow-up. We stay in regular contact with patients and flag any concerns about medication therapy back to your office — catching problems early, before they become bigger ones.
• Prior authorization support. We work with most major insurance plans on a routine basis and handle prior authorizations so patients aren't stuck paying out of pocket for something insurance should cover.
• Electronic billing and reporting. Our billing system processes Medicare Part D, Medicare Part B, CT Medicaid, Caremark, and most other major insurance plans electronically.

Sending us a prescription

Most new prescriptions reach us electronically through your practice's e-prescribing system — the fastest route, and the one Connecticut requires for most controlled-substance prescriptions. If e-prescribing isn't an option for a particular order, we also accept prescriptions by fax at (860) 231-7007, by phone directly from your office, or as a written script the patient brings in. However it arrives, every prescription is checked against the patient's history and reviewed by a licensed pharmacist before it's filled.

Coordinating specialty and chronic-condition therapies

Patients managing conditions like the ones on our Disease States Treated page — oncology, hepatitis C, HIV, multiple sclerosis, rheumatoid arthritis — usually need more than a standard fill. Our Specialty Care Services program adds a dedicated point of contact, copay and patient-assistance navigation, and direct coordination with your office on dosing changes or side-effect concerns, instead of routing the patient through a general call queue.

If your patient is being discharged from a hospital stay, ask about Meds to Go, our discharge-prescription partnership with Saint Francis Hospital and Medical Center — we can have medications filled and ready before the patient leaves the hospital, with a follow-up call afterward to catch anything that falls through the cracks during the transition home.

Insurance, billing, and prior authorizations

We bill Medicare Part D, Medicare Part B, CT Medicaid, CVS Caremark, and most other major commercial and PBM plans electronically, and we handle prior authorization paperwork directly with the plan rather than asking your office to manage it alone. If a plan denies coverage or requires step therapy, we'll flag it to your office along with what's needed to appeal or substitute, so a patient isn't left without medication while it gets sorted out.

Delivery, compounding, and other patient support

For patients who have trouble getting to the counter, we offer free next-day delivery across the greater Hartford area on every prescription we fill. When a commercially available product doesn't fit a patient's needs — a strength that isn't manufactured, a liquid formulation for someone who can't swallow pills, an allergy to an inactive ingredient — our custom compounding service can prepare an alternative. We also stock durable medical equipment for patients who need mobility aids, monitors, or other home health supplies alongside their prescriptions.

To coordinate a patient's care, check a specific medication's availability, or discuss a case directly with a pharmacist, call our pharmacist line at (860) 522-9289.