Durable Medical Equipment
Ostomy, incontinence, wound care, and mobility equipment in stock — with Medicare and Medicaid billing available for eligible items.
Arrow Pharmacy carries a broad range of durable medical equipment (DME) in-store — the kind of supplies that are easy to forget about until you need one urgently, and inconvenient to order online and wait days for. For eligible items, we can bill Medicare and Medicaid directly, so you're not paying out of pocket and filing for reimbursement yourself.
Categories we carry
- Ostomy supplies — belts, barrier wipes, stomahesive paste and powder, no-sting barrier
- Incontinence products — underwear, briefs, bed pads, youth and infant sizes
- Catheters — intermittent and external catheters, drainage bags, leg bags
- Wound care — gloves, foam dressings, transparent film, tape, gauze
- Braces & supports — abdominal binders, back supports, wrist braces, cervical collars, knee braces
- Compression stockings — a range of sizes for men and women
- Home equipment — bath seats, toilet safety rails, blood pressure monitors, commodes, transfer benches, nebulizer supplies
- Mobility aids — walkers, canes, crutches, reachers/grabbers
- Maternity — nursing supplies and double electric breast pumps
Many of these supplies are ongoing needs for patients we already support through Disease States Treated programs or Medicine-on-Time packaging — ask your pharmacist to review what you're using regularly so nothing runs out unexpectedly.
Medicare and Medicaid billing
Coverage rules for DME vary by item and by plan. In general, Medicare requires a written order from your physician documenting medical necessity before it will cover a piece of equipment, and some items require prior authorization or a specific diagnosis code on file. We handle that paperwork on our end wherever we can — bring your insurance card and, if you have one, your physician's order, and we'll confirm what's covered before you're charged anything.
- Insurance card (Medicare, Medicaid, or private plan)
- Physician's written order or prescription, if one was provided
- The specific item name or a description from your care team
- A prior-authorization number — we can help track it down
- The exact billing code — describe what you need and we'll match it
- A referral, for items that don't require one
What to bring
If you're not sure whether an item needs a physician's order, or how your specific plan will treat it, call ahead. Checking before you come in saves a wasted trip if something needs to be arranged with your doctor's office first.
For items like compression stockings, braces, and mobility aids, proper sizing matters more than it seems — an ill-fitting brace or the wrong compression level can be uncomfortable enough that patients stop using it. Being fitted in person, with a pharmacist who can walk you through correct use, is one real advantage over ordering the same category of product sight-unseen online.
Call (860) 522-9289 to check availability of a specific item or ask about insurance coverage.