Refill Your Prescription

Request a refill online and pick it up in-store or have it delivered — most requests are ready the same day.

Medically reviewed Medically reviewed by Jill St. Germain, PharmD — NPI 1356626378 · Last updated 2026-09-03

Managing your medications should be simple, start to finish. Fill out the form below with your prescription details and how you'd like to receive it — at our counter on Farmington Avenue, or via free next-day delivery anywhere in the Hartford area.

Quick answer

Submit the form below with your name, date of birth, and the medication(s) you need — the prescription number helps but isn't required. Most refills for medications already on file are ready the same day; complex or specialty items may take longer. Choose pickup or free local delivery when you submit.

Before you start, have this ready:

Your name and date of birth, as they appear on the prescription label
The prescription number, printed on the top left of your label (if you have it — we can look it up without it)
The name of each medication you're refilling
A phone number where we can reach you if anything needs clarifying

What happens after you submit. Your request goes directly to our pharmacy team, not a third-party call center. A pharmacist checks that the prescription has refills remaining, verifies your insurance is current, and fills it. If anything is missing — the prescriber is out of refills, your insurance needs a prior authorization, or we need to confirm a detail with you — we call the phone number you provide before your pickup or delivery time, so you're never left guessing whether it's ready.

If you're out of refills. This is one of the most common reasons a refill request takes longer than expected, and it isn't something we can override — federal and Connecticut pharmacy law require a prescriber's authorization before we can dispense beyond what's already been approved. When this happens, we contact your prescriber's office on your behalf to request authorization. You don't need to call your doctor yourself; just let us know if you're getting low so we can start that process a few days before you actually run out, rather than the day you do.

Pickup or delivery. Pickup is available at our counter at 500 Farmington Avenue during business hours (see Contact Us for current hours). Delivery is free and typically arrives the next business day anywhere in the greater Hartford area — the same option used for our Meds to Go discharge prescriptions and for patients on Medicine on Time packaging.

New here, or coming from another pharmacy? This form is for refilling a prescription already on file with us. If you're transferring a prescription from a different pharmacy for the first time, or starting a brand-new prescription, call (860) 522-9289 instead — a transfer requires us to contact your previous pharmacy directly, which the online form doesn't do. See our Pharmacy FAQs for the full transfer process.

If it's urgent, skip the form and call us directly at (860) 522-9289.

Patient name *

Date of birth *

Phone number *

Prescription number (top left of your label, if known)

Medication name(s) to refill *

Pickup or delivery? *

Medical disclaimer This form is not monitored 24/7 and is not appropriate for medical emergencies. If you are experiencing a medical emergency, call 911. For anything urgent, call the pharmacy directly at (860) 522-9289 instead of submitting a form.