Pharmacy FAQs
Answers to the questions we hear most often at the counter and on the phone.
Real answers to what patients actually ask us at the counter and on the phone — not generic filler. If your question isn't covered below, call us at (860) 522-9289 — a pharmacist, not a call center, will pick up.
Frequently asked questions
How do I fill a new prescription at Arrow Pharmacy?
Bring your prescription to our counter at 500 Farmington Avenue, or ask your prescriber to send it electronically, by phone, or by fax to (860) 522-9289. Our pharmacists will fill it and let you know when it is ready.
How do I refill a prescription?
Use the online refill request form, or call (860) 522-9289 and enter your prescription number when prompted — it is printed on the top left of your prescription label.
How do I transfer a prescription to Arrow Pharmacy from another pharmacy?
Call us at (860) 522-9289 with the name and phone number of your current pharmacy. We will contact them, request the transfer, and let you know when your prescription is ready for pickup or delivery.
How do I speak with a pharmacist?
Call (860) 522-9289 during business hours, or email info@arrowrxcenter.com. Our pharmacists can answer questions about your medications, interactions, and side effects.
Do you offer free delivery?
Yes — we offer free next-day delivery across the greater Hartford area, including 90-day prescriptions.
Do you accept my insurance?
We accept most major insurance plans, including Medicare Part D, Medicare Part B for eligible items, and Connecticut Medicaid. Coverage and copays vary by plan, so ask at the counter or call ahead and we will check your specific benefits before you are charged anything.
Can I get a flu shot or other vaccine without an appointment?
Yes — most CDC-recommended adult vaccines are given on a walk-in basis by our pharmacists, and most do not require a prescription. See our Immunizations & Vaccinations page for the full list, or call ahead to confirm same-day availability of a specific vaccine.
What if the cost of a prescription is a problem for me?
Talk to a pharmacist before skipping a dose or going without. We help patients find manufacturer copay cards, discount programs, and community assistance resources — see our Patient Assistance Programs page or call (860) 522-9289.