Pharmacy FAQs
Answers to the questions we hear most often at the counter and on the phone.
Real answers to what patients actually ask us at the counter and on the phone — not generic filler. These are the questions that come up most in a given week, gathered from the pharmacy counter itself rather than written to fill space, and every answer reflects how our pharmacy actually operates rather than a generic chain-pharmacy script. If your question isn't covered below, call us at (860) 522-9289 — a pharmacist, not a call center, will pick up. For anything involving a specific medication, dose, or interaction, a phone answer from a pharmacist who can see your prescription history will always be more accurate than anything written here.
Frequently asked questions
How do I fill a new prescription at Arrow Pharmacy?
Bring your prescription to our counter at 500 Farmington Avenue, or ask your prescriber to send it electronically, by phone, or by fax to (860) 522-9289. Our pharmacists will fill it and let you know when it is ready.
How do I refill a prescription?
Use the online refill request form, or call (860) 522-9289 and enter your prescription number when prompted — it is printed on the top left of your prescription label.
How do I transfer a prescription to Arrow Pharmacy from another pharmacy?
Call us at (860) 522-9289 with the name and phone number of your current pharmacy. We will contact them, request the transfer, and let you know when your prescription is ready for pickup or delivery.
How do I speak with a pharmacist?
Call (860) 522-9289 during business hours, or email info@arrowrxcenter.com. Our pharmacists can answer questions about your medications, interactions, and side effects.
Do you offer free delivery?
Yes — we offer free next-day delivery across the greater Hartford area, including 90-day prescriptions.
Do you accept my insurance?
We accept most major insurance plans, including Medicare Part D, Medicare Part B for eligible items, and Connecticut Medicaid. Coverage and copays vary by plan, so ask at the counter or call ahead and we will check your specific benefits before you are charged anything.
Can I get a flu shot or other vaccine without an appointment?
Yes — most CDC-recommended adult vaccines are given on a walk-in basis by our pharmacists, and most do not require a prescription. See our Immunizations & Vaccinations page for the full list, or call ahead to confirm same-day availability of a specific vaccine.
What if the cost of a prescription is a problem for me?
Talk to a pharmacist before skipping a dose or going without. We help patients find manufacturer copay cards, discount programs, and community assistance resources — see our Patient Assistance Programs page or call (860) 522-9289.
What if my prescription is out of refills?
We contact your prescriber directly to request authorization — you don't need to call your doctor yourself. If you know you're getting low, submit a refill request a few days early so we can start that process before you actually run out.
Can someone else pick up my prescription for me?
Yes. Let us know in advance who will be picking it up, and bring a form of ID for that person if possible. For controlled substances, we may need additional verification — ask a pharmacist what to expect for a specific medication.
Do you compound custom medications?
Yes — we offer custom compounding for patients who need a strength, dosage form, or formulation that isn't commercially available, such as an allergy-friendly version of a medication or a liquid form for someone who can't swallow pills. See our Custom Compounding page or call to ask whether your specific need can be compounded.
Can I get all my medications to refill on the same schedule?
Yes — this is called synchronization, and it means picking one refill date and having your pharmacist align every eligible prescription to it, so you make one trip instead of several throughout the month. Ask at the counter, or see our Medicine on Time page if you also want your doses pre-sorted by time of day.
What should I do with expired or unused medication?
Don't flush most medications or throw them in household trash. Ask us about local take-back options, or check the DEA's take-back day locator and the FDA's flush list for the small number of medications where flushing is actually the recommended disposal method when no take-back option is available.